Northwest Tile & Design (“Northwest Tile,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, communicate with us, subscribe to marketing emails, request information, visit our showroom, or work with us on a tile, flooring, countertops, or related project.
This Privacy Policy applies to information collected through our website and related business communications. It does not govern the privacy practices of independent installers, contractors, suppliers, manufacturers, advertising platforms, social media services, online directories, or other third parties that maintain their own privacy policies.
We may collect information you voluntarily provide when you:
The information you provide may include:
Please do not submit Social Security numbers, financial account details, medical information, government identification numbers, or other highly sensitive information through our general website forms.
When you visit our website, third-party service providers may automatically collect certain technical and usage information, including:
This information may be collected through cookies, pixels, tags, scripts, local storage, server logs, and similar technologies.
Northwest Tile generally receives aggregated website, audience, and advertising-performance reports rather than information that directly identifies individual website visitors. However, third-party providers may use cookies, device identifiers, account information, or other data to recognize a browser, device, or user across visits or services.
Our website does not currently offer customer accounts or directly maintain individual browsing profiles.
Information submitted through a website form or email subscription may be transmitted to and stored by the email, form-processing, customer-management, website-hosting, or other service providers we use to operate our business.
We may receive information from social media platforms, review websites, search engines, online directories, advertising services, project partners, and other third-party sources when you interact with our business through those services.
The information available to us depends on your privacy settings, your interactions with the service, and the service’s own privacy practices. We may also receive referral, campaign, conversion, and audience information that helps us understand how people find and interact with our business.
We may use personal information to:
We may combine information collected through different channels when reasonably necessary for these purposes.
We seek to collect and use only the personal information that is reasonably necessary and relevant to the purposes described in this Policy.
Northwest Tile may work with independent installers, contractors, fabricators, suppliers, delivery companies, and other service partners.
We may share your name, contact information, project address, product selections, measurements, photos, timelines, and other relevant project information when:
We limit these disclosures to information reasonably related to your project. We do not provide project information to service partners for their unrelated marketing purposes.
Installers, contractors, and other project partners may be independent businesses with their own contracts, business practices, and privacy policies. Their handling of information may be governed by their own policies once they receive it.
When you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your email address to send product information, design ideas, company news, promotions, blog content, and other updates.
Subscribing is voluntary and is not required to request a quote, receive project information, or purchase products or services.
You may unsubscribe at any time using the unsubscribe link included at the bottom of each marketing email. Unsubscribing from marketing messages will not prevent us from sending necessary communications about an active inquiry, quote, order, appointment, delivery, or project.
Our marketing emails will include a valid physical mailing address and a method for opting out of future marketing messages. We will honor valid unsubscribe requests promptly and within 10 business days. We will not charge a fee or require information beyond what is reasonably necessary to process the request.
We do not sell or transfer the email address of someone who has opted out, except to a service provider assisting us with honoring or maintaining the opt-out request.
We and our service providers may use cookies, pixels, tags, scripts, local storage, server logs, and similar technologies to:
These technologies may allow a provider to recognize a browser or device over time. They may also be used to measure activity or deliver advertising based on previous online interactions.
You may adjust cookie settings through your browser or device. You may also use any cookie preference controls made available on our website. Disabling certain technologies may affect website functionality, analytics, or the relevance of advertisements you receive.
We may use analytics and website-performance services to understand how visitors find and use our website.
These services may collect information such as pages viewed, time spent on the website, referral sources, approximate location, browser and device information, and interactions with forms, links, and other website features.
We use this information to evaluate website performance, improve navigation and content, understand which information is most useful to visitors, and measure the effectiveness of our marketing efforts.
We may use advertising, conversion-tracking, and audience-measurement technologies to promote our business and evaluate advertising performance.
These technologies may collect online identifiers, cookie information, device information, website activity, referral information, and interactions with our advertisements or website.
We may use retargeting or remarketing technologies to show advertisements to people who have previously visited our website or interacted with our business online. These advertisements may appear on search engines, social media platforms, websites, and other digital services.
Northwest Tile generally receives aggregated campaign and audience information. The advertising providers themselves may be able to associate website activity with a browser, device, user account, or other identifier according to their own policies.
We may use search-performance, content-planning, and website-optimization services to understand what visitors are searching for, how our website performs in search results, and which topics may be most useful to customers.
These services may process technical website information, search trends, keyword data, content performance, visitor engagement patterns, referral information, and conversion information.
We use these insights to improve website content, answer common customer questions, make the website easier to use, and help people find relevant information through search engines.
We maintain profiles and business listings on social media, review, search, and directory platforms.
When you interact with us through one of these services, the platform may collect and process information according to its own privacy policy. We may receive information such as your name, username, message, review, comment, engagement activity, or other information you choose to make available.
We do not control the privacy, security, or data practices of third-party platforms. We encourage you to review their policies and privacy settings before providing information or interacting with their features.
We may disclose personal information when reasonably necessary for the purposes described in this Policy.
We may disclose information to website hosting and maintenance providers, email and communication services, analytics and advertising providers, search and content-optimization services, customer-management and scheduling providers, and other vendors that help us operate our website and business.
We may also disclose information to:
Service providers may receive only the information reasonably necessary to perform their services. They may process information under their own privacy policies, contracts, and legal obligations.
We do not sell personal information in exchange for money. We do not sell customer lists or provide them to unrelated businesses for their independent direct-marketing purposes.
However, analytics, advertising, and retargeting technologies may allow third-party providers to receive online identifiers, cookie information, device information, and website activity. Some privacy laws may classify certain advertising-related disclosures as sharing, targeted advertising, or a sale of personal information, even when no money is exchanged.
Where required by applicable law, consumers may have the right to opt out of targeted advertising, certain profiling, or disclosures legally treated as the sale or sharing of personal information.
Where applicable law requires us to recognize qualifying browser-based universal opt-out preference signals, we will honor those signals. Oregon requires covered businesses to recognize qualifying universal opt-out signals beginning January 1, 2026.
You may manage your email, cookie, analytics, and advertising preferences in several ways.
You may:
Changing cookie or advertising preferences may not eliminate all advertising. You may continue to receive advertisements that are not based on your previous activity or interests.
Because certain analytics and advertising technologies are operated by third parties, Northwest Tile may not be able to directly change all preferences maintained within those third-party services. You may need to use the controls offered by your browser, device, or the applicable provider.
For questions or assistance understanding the available choices, contact us using the information in the Contact Us section below.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.
The appropriate retention period may depend on:
When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely dispose of it. Backup copies may remain for a limited period until they are overwritten or deleted through normal system processes.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures may include access limitations, password protections, vendor controls, software updates, secure hosting practices, and security monitoring.
No website, email service, database, storage system, or internet transmission is completely secure. Although we take reasonable precautions, we cannot guarantee that information will never be accessed, altered, lost, misused, or disclosed without authorization.
Depending on where you live, the laws that apply to Northwest Tile, and the nature of the information involved, you may have the right to:
These rights may be subject to legal exceptions. For example, we may retain information needed to provide a requested service, complete a transaction, maintain project or warranty records, comply with legal obligations, prevent fraud, address security issues, or establish and defend legal claims.
To submit a privacy request, contact us using the information below. Please include “Privacy Request” in the email subject line and describe your request clearly.
We may need to verify your identity before completing a request. Information submitted for verification will be used only to evaluate and respond to the request.
If Oregon’s privacy law applies to Northwest Tile, we will respond to a verified request within 45 days. Where legally permitted, we may extend that period by an additional 45 days and will notify you of the extension.
If we deny a privacy request and applicable law gives you the right to appeal, you may contact us with “Privacy Appeal” in the email subject line. Please describe the original request and why you believe the decision should be reconsidered.
Where permitted by law, an authorized agent may submit certain requests on your behalf. We may require documentation showing that the agent has authority to act for you, and we may contact you directly to verify the request.
We will not unlawfully discriminate against you for exercising an applicable privacy right. Exercising a privacy right will not affect your ability to request information, receive a quote, visit our showroom, or purchase products or services, except where the requested information is reasonably necessary to provide the service.
Our website and services are intended for homeowners, contractors, designers, businesses, and other general audiences. They are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can review and, when appropriate, delete the information.
Our website may contain links to websites, maps, videos, forms, social media pages, online listings, or other services operated by third parties.
Third-party content or features may allow the provider to collect information directly from your browser or device. We are not responsible for the privacy, security, availability, or content practices of those third parties. Visiting or interacting with a third-party service is subject to that provider’s own policies and terms.
We may update this Privacy Policy to reflect changes in our website, services, business practices, technology, service providers, or legal obligations.
When we update the Policy, we will revise the “Last updated” date at the top of the page. We encourage you to review this page periodically.
Questions about this Privacy Policy, privacy requests, appeals, or requests for assistance understanding marketing, cookie, analytics, or advertising preferences may be directed to:
Northwest Tile Supply
20505 Robal Lane, Suite 1
Bend, Oregon 97701
Email: nwtilesupply@gmail.com
Phone: 541-382-2508
